Work Experience

1/2018 – PRESENT     

CHIEF DIGITAL OFFICER, RADIANT

Responsible for all Radiant digital products.

  • One of the original creators and vision leaders of Radiant.

  • Restructured existing DMC assets to create a digital products company.

  • Conducted market research and developed new product brands.

  • Launched an app (SAY) for both IOS an Android in less than a year.

  • Supervised entire SAY team, budget, and resources as well as external agencies.

  • Pivoted products multiple times to achieve market fit and better achieve Radiant’s mission.

  • Directed product roadmap.

  • Responsible for overall product experience as well as customer acquisition.

  • Mentored junior engineering, creative and product staff.

1/2014 – 01/2018       

Creative Director, BONCOM

Provided creative direction and strategy for BONCOM’s major clients

  • Oversaw the development of advertising and media campaigns for cause-oriented clients such as The Church of Jesus Christ of Latter-day Saints, the Huntsman Cancer institute, the United Nations, and the Polynesian Cultural Center.

  • Supervised writers, designers, art directors and video producers as well numerous contractors.

  • Delivered award-winning campaigns, on time and on budget.

  • Provided user experience direction and supervision for all client web and mobile applications.

  • Frequently briefed client executives and ownership stakeholders on both strategy, execution, and campaign performance.

  • Served as the director of strategic marketing for the agency’s largest client.

  • Provided creative guidance and design inspiration for the creation of new agency offices.

  • Mentored junior creative and user-experience talent.

  • Received bonuses for outstanding performance every year.

11/2008 – 01/2014        

IT Specialist, Supervisory: Creative Director, Library of Congress- Washington DC

Provided creative direction and strategy for the Library’s web presence, social media, and mobile applications.

  • Oversaw the Library’s brand and user experience for all web, mobile, and social media channels.

  • Helped develop the Library’s overall web and social media strategies.

  • Provided design direction and supervision for all new Library web and mobile applications.

  • Supervised five government staff and numerous contractors.

  • Frequently briefed Library executives and members of Congress and their staffs on Library web, mobile, and social efforts.

  • Developed policies, rules, and standards used across the Library and legislative branch.

  • Collaborated with other federal agencies on design best practices.

  • Represented the Library at various conferences and speaking engagements.

  • Rated the highest level of “Outstanding” during every performance evaluation.

09/2006 – 2008            

Program Manager, Sapient Corporation- Arlington, Virginia

Managed the creation of the Library of Congress new Visitor’s Experience.

  • Coordinated project efforts across 17 divisions of the Library of Congress.

  • Managed activities concerning fundraising, technology, educational outreach, exhibition design, construction, Congressional relations, security, safety, contracts, marketing and operations.

  • Defined scope and schedule for New Visitor’s Experience Program.

  • Created business plan and donor proposal which enhanced fundraising by $3MM.

  • Developed detailed requirements for web experiences and backend content management system.

  • Led weekly issues resolution session across Library divisions to minimize risks.

  • Prepared weekly status briefings for the Chief Operating Officer.

  • Launched program phases on time and on budget.

04/2003 – 09/2006            

Senior Manager of Creative Design, Sapient Corporation- Arlington, Virginia

Made transition from commercial companies to working with the United States Intelligence Community after experiencing the terrorist attacks while at the World Trade Center on September 11th, 2001

  • Authored several winning proposals for user-centered design and application development programs with the National Security Agency.

  • Developed user-centered design strategy for a large multi-agency program that spans the Intelligence community.

  • Handpicked to lead 20 system and software engineers and designers the agile-development of web-based applications to support the mission

  • Created several user experience design systems for Intelligence community web applications.

  • Facilitated government and military personnel through requirements gathering utilizing techniques including rapid paper prototyping, focus groups, and wireframe development.

  • Led several engineering teams through multiple full-lifecycle software development stages to include design, implementation, deployment, and operations and maintenance.

  • Responsible for delivery and management of several multi-million dollar projects. Finished every project on time and on budget.

  • Received Core-Value Award for outstanding team leadership.

1/2001 – 04/2003              

Manager of User Experience, Sapient Corporation- New York, New York

Led and managed teams in consulting multiple international brands, focusing on design and technology to achieve their stated business goals.

  • Applied brand, marketing,user-centered research and design skills to create compelling web-based applications for clients including Lucent, Deutsche Bank, Cablevision, Motorola, Novartis, and Cingular Wireless.

  • Managed 20 to 30 designers and software engineers, on multiple client projects.

  • Facilitated clients in defining project road maps and gathering requirements to achieve success.

  • Developed project estimates and plans for multiple projects.

  • Received Core-Value Award for outstanding client-focused delivery.

  • Promoted in the top ten percent from Senior Information Architect to Manager of User Experience

01/2000 – 1/2001              

User Interface Engineer, Scient Corporation- New York, New York

Designed customer-facing web applications for international Brands.

  • Created interview protocols and conducted design research for Wellsfargo.com. Design remained unchanged for six years.

  • Directed the gathering of business requirements and worked with a multi-disciplinary team in the writing of functional specifications and business rules.

  • Delivered high quality user interfaces, on time and on budget.

  • Collaborated with various teams to create online experiences for clients such as Morgan Stanley, Wells Fargo, and Major League Baseball.

  • Led interface design and usability testing efforts.

  • Mentored colleagues and clients in design techniques.

1/1999 – 1/2000                

Information Architect, Frankfurt Balkind Company- New York, New York

Designed graphical user interfaces for marketing efforts of several major corporations.

  • Developed information architecture, user interfaces, storyboards and functional specifications for IBM, RCN, and Janssen Pharmaceutical.

  • Developed brand identities for clients.

  • Coordinated graphic designers and engineers to enhance the usability and integrity of web applications.

1/1999 – 1/2000                

Photographer and Digital Imaging Specialist- New York, New York

Owned and managed commercial advertising and editorial photography business.

  • Consulted major advertising photographers around New York on best practices associated with digital photography, workflow management, digital retouching, and photo manipulation.

  • Produced advertising and editorial imagery for clients such as Time, Wired, The New York Times, Elle, Esquire, Country Living, Ralph Lauren, Reebok, and Teknion.

  • Selected for and currently maintain stock agency contract with Getty Images- http://www.gettyimages.com.

 

Education

Bachelor of Fine Arts in Photography, Brigham Young University

Project Management Professional Certification (PMP), Project Management Institute